Because FTG Stories sells digital content, completed digital delivery changes the refund position of the order.
Before Digital Delivery
If payment has been completed but your PDF has not yet been sent or made available, you may contact us to request a refund. Requests are reviewed before fulfilment or delivery is completed.
After the PDF Has Been Delivered
Once a purchased digital story, guide, custom story, or other PDF has been sent to your email or otherwise made available to you, the order is generally non-refundable because the digital product has already been delivered.
Cases We Can Review
We may review refund requests involving:
- A duplicate payment for the same order.
- A payment that was successfully charged but the purchased digital product could not be supplied.
- A clear payment or fulfilment error attributable to FTG Stories.
- Any refund required under applicable law.
Delivery Window
PDFs and invoices are sent manually by email, normally within 1–24 hours after payment confirmation. If you have not received your order within that period, contact us so we can check the payment and delivery details.
Refund Method
If a refund is approved, it will normally be returned through the original payment method. Bank or payment-provider processing times may vary.
How to Request a Refund
Email us with the payment email, transaction or payment reference, product title, and a short explanation of the issue.