This policy explains how refund requests are handled for FTG digital purchases and services.
A refund is possible only when the story is not up to the expected standard. Refund requests must be made within 3 days. Any transfer, transaction, banking, currency-conversion or payment-processing charges involved in returning the payment will be borne by the client.
If you cannot access a paid product because of a verified delivery or technical issue, contact FTG so the issue can be investigated and corrected.
Verified duplicate payments may be eligible for correction or refund.
Refund eligibility for custom writing, editing or rewriting may depend on whether work has already started and how much of the agreed work has been completed.
Email info@ftgstories.com with your name, payment details and a clear description of the issue.